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Shop Policies

PROCESS

Sarah Evans Glass Art is hand-crafted in Bath, Ontario. The process of creating each stained glass art piece is as follows; a design is created, a pattern is made, each piece of glass is scored and cut from stained glass, the edges are grinded, the edges are foiled, the piece is then  soldered together, and finally it is polished and ready to go to it’s new owner.

DISCLAIMER

As an artist I do my best to choose the best quality of glass and best pieces for each stained glass art piece that I create. However, due to the way that stained glass is manufactured some glass pieces may have slight imperfections such as bubbles, pits and divots. This is normal and does not affect the quality of the finished stained glass art piece. Glass colours may vary slightly from what is pictured due to glass availability. I do my best to reproduce what is pictured. However, some glass pictured may no longer be available. 

MADE TO ORDER

Can’t find what you’re looking for? If a stained glass piece that you saw at a market, retail location or on our website is no longer available, please contact Sarah Evans Glass Art. Most items in our shop are made to order and are not immediately available. Made to order items will ship 1 – 3 weeks after the order date. Please be aware of this when ordering. The process of creating each stained glass art piece takes time.

CUSTOM ORDERS

 Interested in a different colour or size? Sarah Evans Glass Art is happy to create a custom stained glass art piece for you. Contact Sarah Evans Glass Art to custom order the item. Custom orders take 1 – 3 weeks to complete from the date of order.

COMMISSIONS

Have an idea for a new design? Sarah Evans Glass Art stained glass art commissions are available. Please contact Sarah Evans Glass Art for more information.

SHIPPING

SHIPPING TIMEFRAME
  • In Stock: Shipped 1 – 3 days from date of order
  • Made to Order: Shipped 1 – 3 weeks from date of order
  • Custom Order: Shipped 1 – 4 weeks from date of order
SHIPPING ADDRESS

Please check that your shipping address is correct when placing your order. Sarah Evans Glass Art is not responsible for delivery to an incorrect address that has been provided.

STOLEN PACKAGES

Sarah Evans Glass Art is not responsible for stolen packages. Please ensure you can safely receive deliveries at your provided shipping address.

​PACKAGING

All items are appropriately packaged using bubble wrap and cardboard (or bubble mailer when appropriate) to ensure safe arrival. 

RETURNS/EXCHANGES

Due to the nature of our product we do not accept returns or exchanges.

CANCELLATIONS

Please contact Sarah Evans Glass Art within 24 hours of order placement to cancel an order.

DAMAGED ITEMS

Sarah Evans Glass Art ships via Canada Post. All items are carefully packaged and marked “fragile”. Sarah Evans Glass Art is not responsible for damage due to shipping. Please contact Canada Post directly regarding shipping damage.